Refund Policy

Effective Date: July 15, 2025
Last Updated: July 15, 2025
Website: learnenglish.ch
Business Name: Learn English With Frau Morrison

1. Overview

We strive to provide high-quality, personalized English tutoring services. However, we understand that issues may arise, and we are committed to resolving them fairly. This Refund Policy outlines the conditions under which you may request a refund, in line with the Swiss Federal Act on Data Protection (FADP), Swiss Code of Obligations, and applicable EU consumer protection laws (such as the Consumer Rights Directive 2011/83/EU).

2. Your Right to Cancel (EU Customers)

If you are a resident of the European Union, you have the right to withdraw from your purchase of digital services (e.g., tutoring packages or subscriptions) within 14 days of the original purchase — unless the service has already been fully performed (e.g., a lesson has already been delivered), and you acknowledged and consented to this waiver at the time of booking.

If you book a session to be delivered within the 14-day withdrawal period, you waive your right to cancel under EU law once the session has taken place.
If no services have been rendered yet, and you cancel within 14 days, you are entitled to a full refund.

To request a cancellation within the 14-day period, please email us at contact@learnenglish.ch with the subject line: Refund Request – EU Withdrawal Right.

3. Refund Eligibility

You may be eligible for a refund under the following conditions:

a. Session Cancellation by Tutor

If we cancel a scheduled session and cannot reschedule it at a mutually agreeable time, you are entitled to a full refund for that session.

b. Cancellation by Student (You)

24+ hours notice: You may reschedule or request a full refund.
Less than 24 hours notice: There is no refund for cancellation when less than 24 hours notice is provided.

c. Technical Failures

If a session cannot be delivered due to a verified technical failure on our part (e.g., tutor internet failure), we will reschedule the session or issue a full refund.

4. Non-Refundable Cases

We do not offer refunds in the following situations:

You failed to attend the session without notice (no-show)
You arrived more than 15 minutes late to the session and missed significant content
A session took place and was delivered as agreed, but you simply changed your mind
You purchased a lesson package and used part of it (partial refund requests may be reviewed individually)

5. Refund Procedure

To request a refund, contact us at contact@learnenglish.ch with the following details:

Your full name
Booking date and session details
Reason for the refund request

We aim to process refund requests within 7 business days. Refunds will be issued via the original payment method (e.g., Stripe, PayPal, Twint). Please note that it may take additional time for your bank or card provider to process the transaction.

6. Disputes and Resolution

If you are dissatisfied with our decision regarding a refund, you may contact:

For EU customers:

Your national consumer protection authority or use the European Online Dispute Resolution (ODR) platform.

For Swiss customers:
Refer to the Swiss Consumer Protection Foundation (Stiftung für Konsumentenschutz).

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Significant changes will be posted on our website and will take effect immediately unless otherwise stated.

8. Contact Us

For any questions about this policy or to request a refund, please contact:

Learn English With Frau Morrison
Email: contact@learnenglish.ch

*These policies are provided in English as the language of service. Translations may be provided upon request.